Improves Customer Service
About 60% of customers want a quick reaction from support to their inquiry.
After reaching out to the customer support team, a lot of customers prefer a maximum 10 minutes reply or support, live chat statistics show. Based on the answers from the study respondents 46% of customers consider the same importance in case of contact with the marketing team. The percentage of the most ‘impatient’ customers is the highest when they reach out to the sales department —62%.
Customers who use live chat spend up to 60% more per purchase than those who don’t.
This happens because customer support can quickly solve customer concerns and answer questions. Then, 38% of customers tend to buy a product after a positive and engaging chat with real-time support.
Here’s How To Get Live Chat On Your WordPress Website
To install and set up your live chat system, please click the button below.
(Get 50% Off for a limited time)
Here’s What You Get
- Installed on wordpress site
- Setup with your business info
- App to install on phone or laptop
- Welcome message for visitors
- Discount offer for new visitors
- Lead Generation
- 3 CSReps with name and pictures
- Available for 250 leads per month
(Use code Aug50 to Get 50% Off for a limited time)